Frequently Asked Questions

Everything you need to know about your LA-LU experience.

What is the standard shipping time for LA-LU orders?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, generally ranging from 7-14 business days.

How can I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Which payment methods do you accept?

LA-LU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

How do I know which size to order?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Are your materials sustainably sourced?

We are committed to ethical fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.