Returns & Exchanges

At LA-LU, we want you to love your new fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our goal is to ensure you feel confident and stylish in every piece you purchase from our collection.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.